By Roi Lomotan
Public servants are reminded to serve the public with highest empathy and efficiency.
Department of Justice (DOJ) Undersecretary Markk Perete told city officials and employees of the city government that times have changed and taxpayers are constantly demanding “value for money” service from public servants.
“As such, it is not only empathy bu
t likewise efficiency that is demanded of each of us. Empathy and efficiency: these are but two sides of the same coin,” Usec. Perete underscored to his audience.
“If we are able to appreciate the gravity of our responsibility, the weight that our action or inaction bears on the lives of those who depend on us, and the cost of delay in the delivery of basic and important public services, then we begin to understand that all these demands from seemingly impatient people arise from years of want and neglect,” he added.
Usec. Perete emphasized that the people should not wait long for their needs to be addressed.
“It is now our business as public servants to make sure that the needs of our people are fulfilled at a day no later than today; to make them wait much longer is a dereliction of our duty to the Divine, to our countrymen, and to the nation we pledged to serve,” Usec. Perete emphasized.
The DOJ undersecretary addressed city offi
cials and employees of the city hall as well as also students from selected schools in the city in a public forum held on Sept. 13 at the City Session Hall.
Perete represented DOJ Sec. Menardo Guevarra who was originally invited to speak for the event organized by the city government in observance of Civil Service Month.
Usec. Perete relayed to them the message of
the DOJ secretary. He urged civil servants to dispel thoughts that there is less stress when working in government sector compared to private companies.
The official pointed out that complacency spell doom not only upon civil servants but to the government agency they represent as well.
The DOJ official also cited that right now civil servants are placed under the watchful eye of the public and social media has become a powerful tool in exacting public accountability and transparency.
Usec. Perete disclosed that nowadays, a governm
ent official or worker who fails to satisfy the ever-demanding expectation of the public can get bashed online.
With this, those who work in government are pressed to work faster, and at a level of greater efficiency and competence than ever before.
However, Usec. Perete noted that these factors should push public servants to exert more effort to achieve higher levels of competence and efficiency.
“We must therefore likewise demand more of our selves to meet the higher expectations of the public we serve,” Usec. Perete concluded.
After he delivered the secretary’s message, Usec. Perete also entertained questions from the participants which pertain to some issues related to DOJ.